Insignia PMG is the leading independent, locally owned, Pasadena based full service commercial real estate firm. Headquartered at Marengo and Del Mar for the last 15 years, Insignia PMG provides Pasadena property management tailored to our incredible community. IPMG provides full service management and brokerage for every type of commercial property in Pasadena:
- Class A, B and C office buildings, multi-tenant, single tenant, all sizes and configurations
- Retail: single tenant, multi-tenant, mixed-use, strip centers to regional shopping plazas
- Restaurants: single and multi-tenant
- Medical Office Buildings
- Light Industrial, Flex-Space, Warehouse
- Private Learning Facilitie
- R & D buildings
Insignia PMG has deep roots in Pasadena. Scott Schwartz, CEO, Co-Star “Power Broker” has been involved in Pasadena commercial real estate since 1985. Esteban Felix, President, was raised in Hastings Ranch, is a proud graduate of Pasadena High School and has worked in Pasadena commercial real estate since 2004. Our local vendor network is comprised of the most reliable and cost-effective companies, many locally owned, curated over decades. IPMG’s core business belief and practice is building and maintaining long term client relationships and we have managed many of the same Pasadena properties for over 15 years, ensuring peace of mind for our clients.
Why Pasadena Is a Premier Location for CRE Investment
Nestled at the base of the San Gabriel mountains, 11 miles from downtown Los Angeles, with a population of approximately 140,000, Pasadena is a premier commercial and cultural hub. Its strategic location, rich cultural heritage and highly educated workforce make Pasadena a highly desirable sought after destination of businesses, non-profits and world-renowned institutions Its strong and consistent demand for office, medical, retail and mixed-use properties make it ideal for investors seeking stable assets.
As a key commercial and cultural hub with strong demand for office, medical, and mixed-use properties Pasadena is a premier location for commercial real estate investment.·
Companies that have selected Pasadena as their corporate headquarters include: Parson Corporation, Raymond James, East-West Bank, Treta Tech, Jet Propulsion Laboratory.
Pasadena is home to world renowned institutions: California Institute of Tech (Caltech), Art Center College of Design, Huntington Library and Botanical Gardens, Rose Bowl and Tournament of Roses Parade.
Old Towne
Old Towne Pasadena is one of California’s most successful examples of historic downtown revitalization. It is a high demand destination for upscale retail, creative office space, restaurants and entertainment. Old Towne plays a major role in Pasadena’s economy and identity with year-round traffic from locals and tourists, domestic and international. Its walkable streets and proximity to major transit lines, including the Metro Gold Line, make Old Towne one of the most desirable commercial districts in Southern California.
Our “City of Roses” Has Something to Offer Everyone
“Pasadena is a wonderful city – businesses and residents alike. Our unique size makes Pasadena a warm and inviting urban setting without the worries and hassles of a big city. Visitors, as well as those who live and work in the Pasadena and adjacent cities of Los Angeles County, enjoy shops, restaurants and entertainment within easy walking or driving distance from hotels and destinations. Visit Pasadena, CA to experience our Rose Parade and Rose Bowl, world-class museums, entertainment, dining and recreation facilities, outdoor opportunities and much, much more.”
Source: Pasadena Chamber of Commerce
Lake Avenue
Lake Avenue, stretching from the South Lake Shopping District to the 210 Freeway, is one of Pasadena’s most established and strategically significant commercial corridors. Lake Avenue offers a dynamic mix of retail, office and professional services in a high-visibility, high-demand location. Its direct access to the 210 Freeway makes it convenient for clients, commuters and professionals from greater Los Angeles to the entire San Gabriel Valley. Additionally, it is located near the Metro Gold Line, enhancing its appeal as a transit-accessible business location.
Lake Avenue supports a wide range of commercial activity, including: high end retailers, local boutiques, restaurants, Class A and Class B office buildings that serve financial, legal, medical and professional firms. It is considered a prestigious business address in Pasadena, often chosen by firms seeking a professional image without the congestion or pricing of Downtown Los Angeles.
For commercial real estate investors and tenants, Lake Avenue offers a unique blend of professional prestige, accessibility, and long-term value. Its combination of retail energy and corporate presence makes it a cornerstone of Pasadena’s commercial real estate market.
Our Pasadena Property Management Services
At Insignia PMG, we believe property management should be more than just maintenance and rent collection—it should be a joint effort that protects your investment, enhances tenant satisfaction, and maximizes value.
Our approach is personal, proactive, and performance-driven. We tailor our services to each owner’s specific needs, establishing clear, consistent, and professional communication protocols that work for you. Whether you prefer detailed monthly reports, quick phone updates, or comprehensive quarterly reviews, we adapt to your style—because no two owners are alike.
As one of the leading property management companies headquartered in Pasadena, we deliver the benefits of an in-house management team—without the headaches of additional staff and overhead—at a fraction of the cost.
Lease Administration
We make ownership easy and stress-free by ensuring all lease matters are handled promptly and professionally:
- Timely rent collection, processing, and enforcement
- Administration and reconciliation of operating expense pass-throughs
- CAM (Common Area Maintenance) tracking and reconciliation
- Annual rental rate increase calculation and implementation
Tenant Services
Strong tenant relationships are key to high occupancy and consistent income. Our customized tenant retention programs are formed by deep knowledge of the Greater Los Angeles and San Gabriel Valley markets:
- Prompt, courteous, and professional communication
- Multilingual staff to serve a diverse tenant base
- 24/7 Tenant Care Center for quick and convenient maintenance requests
We Provide Exceptional Service!
- Preventative maintenance programs to avoid costly repairs
- Longstanding relationships with reliable local vendors
- 24/7 maintenance response for urgent issues
With Insignia PMG, you get more than a management company—you gain a committed partner focused on protecting your asset, strengthening tenant relationships, and maximizing returns.
Management and Financial Reporting
Reporting is vital. We provide reports that keep you informed and your goals on track. Detailed monthly financial reports including income and expense operating statements, itemized accounts payable, rent rolls, balance sheets, and P & L statements Preparation of an annual operating budget Accounts payable—process, approve and pay all bills Year-end reporting
Cost Control and Vendor Services
At Insignia PMG, we have built extensive relationships with contractors and vendors. This allows us to deliver cost savings to our clients.
- Maintain all vendor files
- Annual insurance review
- Bid negotiation and vendor pre-screening
- Service contract analysis and annual review
- Energy Optimization
Maintenance
Routine Maintenance
We believe that there is no substitute for visual inspections! We closely monitor and care for our properties!
- Regular site inspection reporting—we combine field work and technology!
- Grounds maintenance, including landscaping and hardscaping
- Common area and exterior lighting analysis and maintenance
- HVAC analysis and maintenance
- Trash and recycling removal
- Supervise maintenance of fire & life safety systems, including annual testing
- Prompt graffiti removal and control
- Security systems supervision
- Supervise elevator maintenance and required testing
- Ability to leverage relationships with contractors/vendors to reduce costs
Preventive Maintenance
It can be difficult to maintain commercial real estate properties in Southern California. Fortunately, we know how to protect your assets.
- A proactive preventive maintenance program to minimize future repairs and reduce liability exposure
- Focus on safety, health, and appearance of the property with our hands-on approach
- Keep ‘em small: We identify and address small problems before they can mushroom into major or costly issues!
- Able to mitigate the Southern California climate and weather risks
Emergency Maintenance
Emergency maintenance doesn’t have to be a hassle or a headache!
- Local maintenance personnel throughout the region, on call 24 hours a day, 7 days a week
- 24-hour emergency Hotline
- Uniquely qualified to respond to emergency situations and challenges faced by Southern California property owners
Property Types We Manage in SGV
Class A, B & C Office Buildings
From high-rises to multi-tenant offices, we handle leasing, upkeep, and compliance to keep occupancy strong and assets performing.
Medical
Offices
We manage medical spaces with preventive maintenance, ADA compliance, and tailored lease support to keep tenants satisfied.
Light industrial/flex
Our team supports flex and industrial properties with solutions that improve efficiency, retention, and cost control.
Mixed-use developments
We balance the needs of diverse tenants across retail, office, and medical spaces for long-term stability.
Property Types We Manage in SGV
Retail
From single-tenant shops to regional plazas, we manage leasing, operations, and tenant relationships to maximize value.
Restaurants
We manage both single and multi-tenant restaurant spaces with a focus on compliance, maintenance, and steady operations.
Private Learning Facilities
We provide full-service management for educational properties, ensuring safe, efficient, and compliant environments.
R & D buildings
Our team oversees research and development facilities with specialized maintenance and operational support to meet unique needs.
What Are Customers Saying
Honoring a Legacy While Building Value – A Pasadena Retail Center Success Story
When Insignia PMG was approached by the next generation owners of a Pasadena retail center, we immediately recognized that this was more than just a commercial property assignment — it was a family legacy.
The owners, siblings who had inherited the property from their late father, no longer lived in the Pasadena area and had no prior experience managing a retail center. What they did have was a deep commitment to protecting and enhancing the asset their father had built. Their goal was clear: safeguard the property’s long-term value, improve its operations, and ensure it would remain a source of pride for years to come.
Understanding the Challenges
The property came with a range of operational and financial complexities:
- Diverse Tenant Mix: A bank, an international coffeehouse together with locally owned businesses — a blend of retail and service tenants, each with unique business needs.
- Complicated Lease Structures: Some leases had been drafted by tenants, others by the former owner. Lease renewals were pending, and terms varied widely.
- Specialized Reporting Requirements: Tenants required different types of financial documentation, such as CAM audits, each on different schedules.
- Shared Parking Agreement: An intricate arrangement with an adjacent property owner required careful coordination and enforcement.
- Security Concerns: Inconsistent security measures needed to be addressed to protect tenants and customers.
- Physical Condition: Infrastructure repairs and deferred maintenance were impacting tenant satisfaction and curb appeal.
Insignia PMG’s Strategic Response
We began by conducting a full operational and financial audit of the property, identifying priority issues and opportunities for improvement. Our approach included:
- Lease Management and Negotiation – Standardizing lease language where possible, negotiating fair renewals, and aligning terms to support long-term stability.
- Custom Tenant Support – Implementing systems to meet each tenant’s specific reporting and operational needs, including accurate CAM reconciliations.
- Parking Coordination – Renegotiating and formalizing the shared parking agreement to ensure clarity, compliance, and fairness for all parties.
- Security Enhancement – Introducing professional security patrols and upgraded lighting to improve safety and deter incidents.
- Capital Improvements and Maintenance – Scheduling and managing infrastructure upgrades and addressing deferred maintenance to enhance both functionality and appearance.
- Cash Flow Optimization – Improving rent collections, reducing operational inefficiencies, and creating a proactive expense management plan.
- ADA compliance program to ensure that proper signage and access was provided within all common areas.
The Results
Within a short period, the property stabilized operationally and financially. Tenants benefited from clear communication, well-managed facilities, and stronger security. The owners saw steady, increased cash flow and a property that was not only better maintained but also positioned for long-term success, operating at 100% occupancy. Most importantly, the improvements honored their father’s legacy — turning a complex, challenging situation into a sustainable, thriving asset.
FAQs About Property Management in Pasadena
We manage a full range of commercial properties, including:
- Office buildings
- Professional and medical office buildings
- Retail strip centers, single-tenant retail, and regional centers
- Mixed-use and transit-oriented developments
- Industrial and warehouse buildings
- R & D buildings
Hiring a professional property management company provides:
- Maximized NOI through proactive maintenance and tenant retention
- Expertise in lease administration and local compliance
- Multilingual communication for diverse tenant bases
- Local market knowledge for Pasadena’s various commercial corridors and micro-markets
- Hassle-free ownership experience
Yes. Our team is multilingual and equipped to serve the culturally diverse tenant base throughout Pasadena.
We offer comprehensive management services, including:
- Rent collection and CAM reconciliation
- Lease enforcement and tenant relations
- Vendor coordination and preventive maintenance
- Routine site inspections using technology and hands-on oversight
- Grounds, lighting, HVAC, elevator, and fire/life safety system maintenance
- Trash, recycling, graffiti removal, and security oversight
- Financial reporting, budgeting, and insurance reviews
- Bid negotiation, contract analysis, and vendor screening
- Emergency response and risk management
- Energy optimization and regulatory compliance
- Roof evaluation
We support tenant satisfaction by offering:
- Prompt and courteous maintenance responses
- Multilingual communication
- A dedicated Tenant Care Center
- Market-aligned rents and transparent communication
- Enhanced curb appeal and operational efficiency
- Business support and tenant engagement
- Early communication regarding lease renewals and/or option extensions
Yes. We negotiate lease renewals, coordinate tenant improvements, and ensure all work complies with building standards and local regulations.
We provide monthly and annual reports, including:
- Operating statements, rent rolls, and balance sheets
- Itemized accounts payable and P&L statements
- Annual operating budgets
- Year-end financials and budget vs. actuals tracking
- Additional reports can be provided based upon owners needs
Yes. We provide asset repositioning services, including:
- Tenant mix analysis and broker coordination
- Oversight of value-add projects and renovations
Absolutely. We stay current with local regulations in Pasadena, including:
- Fire and health inspections
- ADA and signage compliance
- Parking requirements
- Business license renewals
- CASp inspections (Certified Access Specialist) for certification of ADA compliance
We offer 24/7 emergency response ready to handle plumbing failures, break-ins, weather damage, and more.
Our San Gabriel Valley Office
Corporate Headquarters
200 East Del Mar Boulevard
Suite #212
Pasadena, CA 91105
Get Directions
Telephone
(626) 792-7500
Fax
(626) 792-7502
Email
[email protected]